The Problems Report module simplifies and automates the entire process of reporting and resolving communal issues. Whether it’s a broken streetlight, road damage, or public property in need of repair, citizens can easily submit reports through the CityX app. By providing a description and location of the issue, the system ensures that the report reaches the appropriate municipal company responsible for repairs.
Once a problem is reported, the system automatically sends the request to the service provider through seamless integration with GIS solutions. This ensures the exact location and issue details are captured accurately and forwarded for action. The citizen who submitted the report is kept informed through push notifications, receiving updates as the issue moves through various stages—from acknowledgment to repair completion.
Upon resolution, citizens are notified of the completed work and are encouraged to rate the quality of the service. This feedback provides valuable data on the efficiency and effectiveness of city services, while CityX’s dashboard offers city governments insights into repair times, response efficiency, and overall service performance.
With this module, cities can not only improve their service response times but also gain detailed statistics on the types of issues reported, repair duration, and overall citizen satisfaction. These insights allow cities to optimize resources and continually improve their public services.
